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Terms of Use

Last updated December 2023

Welcome to AutoFordable LLC (referred to as “AutoFordable,” “we,” “us,” or “our”). This Terms of Use Policy (“Policy”) governs your access to and use of our mobile mechanic services and website (collectively, the “Services”). By using our Services, you agree to be bound by the terms and conditions outlined in this Policy. If you do not agree with these terms, please do not use our Services.

  1. Acceptance of Terms

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy and any other applicable laws and regulations. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to this Policy.

  1. Service Description

AutoFordable provides on-demand mobile mechanic services, allowing customers to request vehicle repairs, maintenance, and related services at their preferred location. Our Services include, but are not limited to, diagnostics, repairs, oil changes, tire rotations, battery replacements, and general vehicle maintenance. The availability of specific services may vary depending on your location.

  1. User Responsibilities

3.1. Account Creation: In order to access certain features of our Services, you may be required to create an account. You agree to provide accurate and complete information during the registration process and to keep your account credentials confidential. You are responsible for all activities that occur under your account.

3.2. Compliance with Laws: You agree to comply with all applicable laws, regulations, and third-party rights when using our Services. It is your responsibility to ensure that you have the necessary rights and permissions to request services for a vehicle you do not own.

3.3. Vehicle Access: You are responsible for providing access to your vehicle at the specified location and time. Failure to provide access may result in cancellation or rescheduling fees.

3.4. Payment: You agree to pay all fees associated with the Services as agreed upon during the booking process. AutoFordable reserves the right to change the pricing at any time, and such changes will be communicated to you in advance.

3.5. User Conduct: You agree not to engage in any activities that may interfere with or disrupt the functionality of our Services or the experience of other users. This includes, but is not limited to, attempting to gain unauthorized access to our systems, transmitting malware or viruses, or engaging in any form of fraudulent or deceptive behavior.

  1. Booking and Service Process

4.1. Requesting Services: To request our Services, you must provide accurate information about your vehicle, the required services, and your preferred location and time. We will make commercially reasonable efforts to accommodate your requests.

4.2. Service Confirmation: Once you submit a service request, we will review it and confirm whether we can fulfill the request. Service availability may vary based on location, technician availability, and other factors.

4.3. Service Delivery: When our technician arrives at the specified location, you agree to provide necessary cooperation and access to the vehicle. The duration and outcome of the service may vary depending on the complexity of the requested work.

4.4. Changes and Cancellations: You may request changes or cancellations to your service booking. However, please note that a cancellation fee of $75 will apply if the cancellation is made within 24 hours of the scheduled appointment time. The specific timeframe for cancellations without incurring the cancellation fee will be communicated to you during the booking process.

  1. Intellectual Property

The content, design, logos, trademarks, and other intellectual property associated with AutoFordable and our Services are owned or licensed by us. You may not use, reproduce, modify, or distribute any of our intellectual property without our prior written consent.

  1. Limitation of Liability

To the fullest extent permitted by law, AutoFordable,

its employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our Services, even if advised of the possibility of such damages.

  1. Termination

We reserve the right to suspend or terminate your access to our Services, at our sole discretion, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of this Policy.

  1. Modifications to the Policy

AutoFordable reserves the right to modify or update this Policy at any time. We will notify you of any material changes to this Policy by posting a notice on our website or through other reasonable means. Your continued use of our Services after any modifications to this Policy constitutes your acceptance of such changes.

  1. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which AutoFordable operates. Any legal action or proceeding arising out of or relating to this Policy shall be exclusively subject to the jurisdiction of the courts in that jurisdiction.

  1. Contact Us

If you have any questions or concerns about this Policy, please contact us at 720-507-7918

  1. Minimum Service/Diagnostic Fee If you book a service and it is determined that the service is not needed or if the actual problem differs from the initial booking, a minimum service/diagnostic fee of $145 will apply. As well as a 10% part return fee. This fee covers the technician’s time, effort, and the initial diagnostic evaluation performed on your vehicle. The specific details and charges associated with this fee will be communicated to you by the technician.
  1. Side Deals and Appointment Booking

12.1. Side Deals: AutoFordable LLC shall not be held responsible for any side deals, additional services, or financial transactions conducted directly between customers and technicians. Our technicians are strictly instructed to perform only the services requested through our official channels and agreed upon by the customer. Any additional services or agreements made outside of our official process are solely between the customer and the technician, and AutoFordable LLC shall not be liable for any issues or disputes arising from such arrangements.

12.2. Appointment Booking: All service appointments must be booked through our official system or over the phone with a qualified representative from AutoFordable LLC. We do not take responsibility for appointments made through unofficial channels or with unauthorized representatives. It is important to ensure that your appointment is scheduled through our designated booking process to guarantee the availability of our services and to receive the full benefits and support offered by AutoFordable LLC.

  1. Warranties 13.1. Customer-Supplied Parts: AutoFordable LLC does not provide any warranty or guarantee on parts supplied by the customer. We strongly recommend using parts provided by AutoFordable LLC to ensure the quality and compatibility of the components used in the repair or service.

13.2. Parts Provided by AutoFordable: If AutoFordable LLC provides the parts for the repair or service, they will be covered by a warranty period of one year or 15,000 miles, whichever comes first. During this warranty period, if the supplied part(s) fail due to a manufacturing defect or faulty workmanship, AutoFordable LLC will either replace the part(s) or refund the prorated amount remaining on the warranty period, at our discretion.

13.3. Required Services for Warranty: In order to be eligible for warranty coverage, any required maintenance or additional services recommended by AutoFordable LLC must be performed in a timely manner. Failure to comply with the recommended services may void the warranty.

13.4. Diagnostic Verification: To initiate a warranty claim, AutoFordable LLC must perform a diagnostic evaluation to verify that the supplied part has indeed failed. If it is determined that the failure is due to an unrelated part or problem from the original repair, a service/diagnostic fee of $145 will be charged to cover the time, effort, and resources expended in diagnosing the issue.

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Terms of Use Policy.

Privacy Policy

Autofordable SMS Privacy Policy and Terms of Service

Last Updated: January 29, 2026

Information Collection

Autofordable collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history, delivery status, opt-in timestamp, and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

Use of Information

Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Terms of Service for SMS Communications and Consent

By providing your phone number to Autofordable, you agree and acknowledge that Autofordable may send account notifications, customer care, and service-related text messages to your wireless phone number for updates related to customer care, account notifications, and automotive services.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive account notifications, customer care, or service-related text messages from Autofordable, you may receive messages related to our mobile mechanic services.

About Our Services

We are a mobile mechanic service providing personalized automotive repair and maintenance including on-site vehicle repairs, routine maintenance, diagnostics, brake service, oil changes, and emergency roadside assistance. We work directly with vehicle owners to deliver convenient, professional automotive service at your location. We use SMS to communicate with customers regarding service appointments, mechanic arrival times, service updates, and vehicle information.

Use Cases

Account Notifications We reach out to customers with account notifications regarding scheduled service appointments, mechanic arrival times, service completion updates, and important vehicle maintenance reminders.

Customer Care As part of our commitment to customer care, we assist customers with appointment scheduling, service questions, pricing inquiries, and respond to questions about their vehicle repairs and maintenance needs.

Service Communications As part of our mobile mechanic services, we share information about service status, parts availability, repair recommendations, and follow-up maintenance that may benefit your vehicle’s performance and safety.

Example Messages

Account Notification Example: Hey there! This is Autofordable. Your mechanic James is on his way and should arrive at your location in about 15 minutes for your brake service. Reply STOP to opt out of SMS messaging.

Customer Care Example: Hi! Autofordable here. We wanted to check in after your oil change last week. How’s your vehicle running? Any questions or concerns we can help with? Reply STOP to opt out of SMS messaging.

Service Communication Example: Hello from Autofordable! We noticed during your service that your air filter needs replacement soon. We can take care of that at your next appointment – just let us know! Reply STOP to opt out of SMS messaging.

Standard Messaging Disclosures

  • Message and Data Rates May Apply
  • Message Frequency: SMS frequency will vary depending on service activity and appointments (up to 1,000 messages daily company-wide). Typical customers receive 3-8 messages per service appointment.
  • You can opt out at any time by texting STOP.
  • To opt back in, reply START.
  • For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.
  • For more information, please visit our Privacy Policy and Terms of Use.

Opt-Out Instructions

You can cancel SMS service at any time by:

  • Texting STOP to any message from Autofordable
  • Contacting us at [phone number] or [email address]

You will receive a confirmation message when you opt out. Opting out will not affect your ability to receive services through other communication channels.

Opt-In Again

To opt back in after opting out:

  • Text START to re-enroll in SMS communications
  • Contact us at [phone number] or [email address] to update your communication preferences

Help and Support

For help or information about SMS services:

  • Text HELP to any message
  • Call us at 720-507-7918
  • Email us at Info@AutoFordable.com
  • Visit our website at https://autofordable.com/

Supported Carriers

This SMS service is available on most major U.S. mobile carriers, including AT&T, T-Mobile, Verizon, Sprint, and other participating carriers. Carriers are not liable for delayed or undelivered messages.

Privacy Protection

Critical Privacy Commitment:

Autofordable does NOT share mobile opt-in data with third parties under any circumstances.

  • No mobile opt-in data will be shared with third parties
  • SMS consent is NOT shared with third parties or affiliates for marketing purposes
  • We do NOT sell or rent your phone number
  • Information obtained as part of the SMS consent process will NOT be shared with third parties or affiliates
  • Your text message preferences remain confidential and private

Service Provider Exception:

We may share minimal technical data with our SMS platform provider solely to deliver text messages to you. These service providers are contractually obligated to protect your data and are prohibited from using your information for any other purpose. This is the ONLY exception to our no-sharing policy.

Types of Messages You May Receive

If you opt in to SMS communications from Autofordable, you may receive:

Service Appointment Related:

  • Appointment confirmation messages
  • Mechanic on-the-way notifications with estimated arrival time
  • Mechanic arrival notifications
  • Service completion updates

Vehicle Service Updates:

  • Diagnostic results and repair recommendations
  • Parts ordering status updates
  • Service timeline and delay notifications
  • Post-service follow-up messages

Maintenance and Safety:

  • Vehicle maintenance reminders
  • Seasonal service recommendations
  • Safety recall notifications
  • Warranty expiration alerts

Customer Service:

  • Responses to your inquiries
  • Appointment rescheduling confirmations
  • Payment and receipt information
  • Service satisfaction surveys

Message Frequency

Message frequency varies based on your service activity:

Active Service Appointments: 3-8 messages per appointment

  • Appointment confirmation
  • Mechanic en route notification
  • Service updates
  • Completion confirmation

Between Services: 1-3 messages per month

  • Maintenance reminders
  • Seasonal service recommendations
  • Follow-up satisfaction checks

Emergency/Urgent: As needed

  • Same-day service availability
  • Urgent safety notifications

Cost and Billing

  • Autofordable does not charge for text messages
  • Message and data rates from your mobile carrier may apply
  • Contact your mobile carrier for information about your messaging plan rates

Data Retention

We retain SMS-related data as follows:

  • Active opt-in records: Duration of your active customer relationship
  • SMS message history: Up to 2 years for customer service and service records
  • Opt-out records: Indefinitely to honor your communication preferences
  • After opt-out: 30 days for processing, then deleted from active systems

Your Rights and Control

Access and Control:

  • Update your phone number and communication preferences at any time
  • Request a copy of your SMS message history
  • Correct any inaccuracies in your contact information

Opt-Out Rights:

  • Opt out at any time without affecting service availability
  • Choose alternative communication methods (email, phone calls)

Privacy Rights:

  • Request deletion of your SMS data (subject to legal retention requirements)
  • Exercise all rights described in our full Privacy Policy

Service Availability and Limitations

Service Availability:

  • SMS service is provided “as is” without warranty
  • We do not guarantee message delivery or timeliness
  • Messages may be delayed due to carrier or network issues

Limitations:

  • SMS is not suitable for emergency communications
  • For urgent vehicle issues, please call us directly at [phone number]
  • Always confirm critical service information through multiple channels

Changes to SMS Terms

We may modify these SMS Terms at any time. When we make changes, we will post updated terms on our website with a revised “Last Updated” date. Continued use of SMS services after changes constitutes acceptance of updated terms.

Legal Compliance

Autofordable’s SMS program complies with:

  • Telephone Consumer Protection Act (TCPA)
  • CTIA Messaging Principles and Best Practices
  • Federal Communications Commission (FCC) regulations
  • The Campaign Registry (TCR) requirements

Contact Information

For questions, concerns, or requests regarding SMS services:

Autofordable

SMS Support:

  • Text HELP to any message
  • Phone: 720-507-7918
  • Email: Info@AutoFordable.com

Mailing Address: 2820 S Golden Way, Denver, CO 80227

Website: https://autofordable.com/

Business Hours: 7am-5pm Monday-Friday

Full Privacy Policy

For complete information about how Autofordable collects, uses, and protects your personal information, please review our full Privacy Policy at:

https://autofordable.com/terms-of-use/

Consent and Acceptance

By providing your phone number to Autofordable and opting in to receive text messages, you acknowledge that you have read, understood, and agree to these SMS Terms and Conditions.

If you do not agree with these terms, please do not opt in to SMS communications or text STOP to opt out.